PRODUCT SUPPORT

Authenticity & Product Care

Protect the experience by purchasing through official or authorized channels and checking every item before use.

Authenticity checks

Review the product name, artwork, packaging quality, labels, seals, device finish and included components. Contact support with clear images if anything appears inconsistent, opened or altered.

Storage

Keep products upright where practical, away from children, pets, direct sunlight, water, heat, freezing temperatures and vehicles exposed to extreme temperature changes.

Stop-use conditions

Do not use a product that is damaged, leaking, swollen, punctured, unusually hot, emitting an unusual odor or behaving unpredictably. Isolate it from flammable materials and contact support for guidance.

Battery care

Do not crush, pierce, dismantle, modify or expose a device to fire. Use only compatible charging equipment where charging is supported. Do not leave charging equipment unattended.

Disposal

Devices containing batteries should not be placed in ordinary household trash where local rules require electronic or battery recycling. Follow local disposal guidance.