Frequently asked questions

The system combines an illustrated device can with a screen component designed around the SWIITCH format. Product configuration can vary by release, so review each product page before ordering.

You must be at least 21 years old, or the higher legal age required where you live. We may cancel orders that cannot pass age or identity checks.

No. Some products cannot be shipped to certain states, provinces, countries or local jurisdictions. Orders may be restricted or cancelled where fulfillment would be unlawful.

Purchase only through this website or an authorized retail partner. Compare the artwork, packaging, labels and device details with official brand imagery. Contact support before use if anything appears altered or inconsistent.

Keep the packaging and contact support as soon as possible with your order number and clear photos or video. Do not use a damaged, leaking, swollen or unusually hot device.

For hygiene and safety reasons, opened or used products are normally not returnable. Verified defects or fulfillment errors are reviewed individually under the Returns & Refunds Policy.

Use the Wholesale page and provide your business name, location, license or resale information where applicable, estimated volume and contact details.