STORE POLICY

Shipping Policy

We fulfill eligible orders only to destinations where the products may be lawfully sold and delivered.

Order processing

Processing estimates are shown at checkout or in your order confirmation. Orders placed on weekends, holidays, during launches or during high-volume periods may require additional handling time.

Age and identity checks

Customers must meet the legal purchasing age in the destination jurisdiction. We may request age or identity verification before shipment and may cancel an order that cannot be verified.

Restricted destinations

Availability depends on local law, carrier rules and product classification. We reserve the right to block, hold or cancel an order where shipment is prohibited or uncertain.

Address accuracy

Customers are responsible for entering a complete and deliverable address. Contact support immediately after ordering if a correction is required. We cannot guarantee changes after fulfillment begins.

Tracking and carrier delays

Tracking is provided when available. Carrier scans and delivery estimates are controlled by the carrier and are not guaranteed. Weather, inspections, service interruptions and address issues may cause delays.

Lost, stolen or damaged parcels

Report delivery issues promptly with the order number and supporting evidence. Claims are reviewed against carrier records. A replacement or refund is not automatic and may require completion of the carrier claim process.

International duties

Where international delivery is offered, the recipient is responsible for applicable taxes, duties, brokerage charges and import compliance unless checkout states otherwise.