STORE POLICY

Returns & Refunds

Because these are age-restricted personal-use products, return eligibility is limited for hygiene, safety and compliance reasons.

Unopened items

A return request for an unopened, unused and factory-sealed item must be submitted within 7 days of confirmed delivery. Approval is required before anything is sent back.

Opened or used items

Opened, activated, used, altered or customer-damaged products are not returnable except where required by law or where a verified manufacturing defect is approved.

Damaged, incorrect or defective orders

Contact support within 48 hours of delivery. Include your order number, a description of the issue, photographs of the shipping package and product, and a short video where a functional issue needs to be demonstrated.

Non-returnable costs

Original shipping charges, expedited service charges, route protection, duties and return postage are non-refundable unless the error was ours or applicable law requires otherwise.

Refund timing

Approved refunds are sent to the original payment method after inspection or claim approval. Bank and payment-processor posting times vary.

Unauthorized returns

Packages returned without approval may be refused, delayed or ineligible for credit. Contact support before shipping any item back.